Policy

 

Shipping Policy

  • Orders are processed within 2–3 business days.

  • Delivery within Ireland: 3–5 business days.

  • International shipping times vary depending on location.

  • Customers will receive tracking details once the order has shipped.

Returns & Exchanges Policy

  • Returns are accepted within 14 days of delivery in unused condition and original packaging.

  • Earrings cannot be returned due to hygiene reasons.

  • Customers cover return shipping costs unless the item is faulty/damaged.

  • To request a return, please contact us at [your email].

Refund Policy

  • Once the item is received and inspected, refunds will be processed within 7 business days to the original payment method.

Handmade Disclaimer

All jewelry is handmade by artisans in India. Slight variations in design, texture, or color are natural and part of the authenticity of handcrafted jewelry.

Care Policy

  • Avoid exposure to perfumes, chemicals, and water.

  • Store jewelry in a soft pouch or dry box when not in use.

GDPR & Privacy Policy

Data We Collect

  • Personal details: name, email, phone number, billing/shipping address.

  • Payment details are processed securely by our payment provider (we do not store card details).

  • Website usage data (cookies, analytics).

How We Use Your Data

  • To process and deliver your orders.

  • To communicate order updates, offers, or service notices.

  • To improve website functionality and customer experience.

Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – to fulfill your order.

  • Consent – for marketing communications (you can withdraw consent at any time).

  • Legal obligation – to comply with tax/accounting requirements.

Data Storage & Security

  • Your data is stored securely within the EU (or with GDPR-compliant providers).

  • We keep data only as long as necessary for business/legal purposes.

Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing at any time.

  • Request data portability.

  • File a complaint with the Data Protection Commission (Ireland).

Contact for Data Queries

If you have questions about your data, email us at: [your email].